Effective Date: 06 August 2026

1. Introduction

Thank you for choosing Rescue Backup & Recovery, developed by JL IT Solutions (Pty) Ltd. We strive to provide high-quality software and excellent customer service. This Refunds and Returns Policy explains the terms under which refunds may be requested for software purchased through our website.

By purchasing our software, you agree to this policy.

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2. Digital Products

Rescue Backup & Recovery is a digital software product delivered electronically. As no physical goods are shipped, traditional return policies do not apply.

We encourage all customers to download and evaluate the 30-day free trial before purchasing a license.

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3. Refund Eligibility

You may request a refund within 30 calendar days of your original purchase if:

• The software cannot be activated due to a verified technical issue that we are unable to resolve.
• The software does not substantially perform as described after our support team has had a reasonable opportunity to investigate the issue.
• A duplicate purchase was made in error.
• You were charged incorrectly.

Refund requests made after 30 days of purchase will generally not be approved unless required by applicable law.

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4. Non-Refundable Situations

Refunds will generally not be provided in the following circumstances:

• You changed your mind after purchasing.
• You no longer require the software.
• Your computer does not meet the published system requirements.
• The software was not used as intended or was modified without authorisation.
• You purchased the wrong edition or licence when the product information clearly described the available options.
• The request is made more than 30 days after the purchase date.

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5. Licence Deactivation

If a refund is approved:

• Your software licence key will be deactivated.
• Access to software updates associated with the refunded licence may be revoked.
• Continued use of the refunded licence is prohibited.

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6. Processing Refunds

Approved refunds will be processed using the original payment method whenever possible.

Please allow 5 to 10 business days for the refund to appear, depending on your payment provider or financial institution.

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7. Exchanges

As Rescue Backup & Recovery is a digital product, exchanges are not offered.

If you accidentally purchased the wrong licence, please contact us. Where possible, we will assist with upgrading or changing your licence instead of requiring a new purchase.

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8. Technical Support

Before requesting a refund, we encourage you to contact our support team. Many issues can be resolved quickly through troubleshooting or configuration assistance.

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9. Fraud Prevention

JL IT Solutions reserves the right to refuse refund requests where fraud, abuse of the refund policy, licence misuse, or other dishonest activity is reasonably suspected.

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10. Contact Us

For refund requests or questions regarding this policy, please contact:

JL IT Solutions (Pty) Ltd.

Email: admin@jlitsolutions.co.za

We aim to respond to refund enquiries within 2 business days.

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11. Policy Changes

JL IT Solutions reserves the right to amend this Refunds and Returns Policy at any time. Any changes will be published on our website with an updated effective date.