PRIVACY & DATA
Privacy Policy
How JL IT Solutions collects, uses and protects information across our website, services and Rescue Backup & Recovery software.
Effective Date: 06 August 2026
1. Introduction
JL IT Solutions (Pty) Ltd. ("JL IT Solutions", "we", "our", or "us") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, purchase or use Rescue Backup & Recovery, or contact our support team.
By using our website or software, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Company name (if applicable)
- Telephone number
- Billing information
- Country or region
Technical Information
- IP address
- Browser type
- Operating system
- Device information
- Website usage statistics
- Cookies and similar technologies
Software Information
When using Rescue Backup & Recovery, we may collect limited technical information necessary to provide software licensing, updates, diagnostics, and customer support. We do not access or upload the contents of your personal backup files unless you voluntarily provide them to us for troubleshooting.
3. How We Use Your Information
We use your information to:
- Process software purchases
- Deliver license keys
- Provide customer support
- Send software updates
- Improve our products and services
- Respond to enquiries
- Prevent fraud and abuse
- Comply with legal obligations
We do not sell your personal information to third parties.
4. Backup Data
Rescue Backup & Recovery is designed to store backups on locations selected by you.
Unless you choose to upload backup files for technical support, JL IT Solutions does not collect, access, or store the contents of your backups.
You remain solely responsible for protecting and maintaining your backup data.
5. Cookies
Our website may use cookies to:
- Improve website performance
- Remember user preferences
- Analyse website traffic
- Enhance the user experience
You can disable cookies through your browser settings, although some website features may not function correctly.
6. Third-Party Services
We may use trusted third-party providers to support our services, including:
- Payment processing providers
- Website hosting providers
- Analytics services
- Email delivery services
- Customer support platforms
These providers only receive the information necessary to perform their services on our behalf.
7. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Although we strive to protect your information, no method of electronic transmission or storage is completely secure.
8. Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Maintain customer accounts
- Comply with legal and tax obligations
- Resolve disputes
- Enforce our agreements
9. Your Rights
Depending on applicable law, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict certain processing activities
- Object to direct marketing communications
- Withdraw consent where applicable
To exercise these rights, please contact us using the details below.
10. Marketing Communications
We may send product updates, security notices, and promotional communications.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.
11. Children's Privacy
Our products and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.
12. International Users
If you access our website from outside South Africa, your information may be processed in South Africa or other countries where our service providers operate.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website with the updated effective date.
14. Contact Us
If you have any questions regarding this Privacy Policy or our handling of personal information, please contact us.
JL IT Solutions (Pty) Ltd.
Email: admin@jlitsolutions.co.za
Website: jlitsolutions.co.za
Business Hours: Monday to Friday, 18:00 – 23:00 (South Africa)
Saturday to Sunday, 08:00 - 12:00 (South Africa)
15. POPIA Compliance
JL IT Solutions processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and other applicable privacy laws. We are committed to processing personal information lawfully, transparently, and securely while respecting the privacy rights of our customers and website visitors.
16. JL IT Solutions Android app
App information updated 27 October 2026. The JL IT Solutions Android app connects to the same customer profiles as our website. We use account and contact details, delivery and billing addresses, order and service history, approval decisions, support messages and documents you choose to upload to provide the functions you request.
When you register in the app, we temporarily hold your name, email address, contact phone number, policy-acceptance revision and a hashed verification code. Codes expire after 15 minutes; the registration challenge expires after 24 hours or is removed after successful registration. Your customer profile is created only after email verification. The app keeps your chosen password in memory during registration, does not save it in registration challenge storage, and sends it over HTTPS to complete account creation. Website passwords are stored using WordPress password hashing. Registration does not itself authorize service charges or a payment subscription.
Android handles biometric checks on your device. Your fingerprint or face template is not sent to JL IT Solutions. Where phone notifications are configured and permitted, Google Firebase processes an app installation notification token to deliver account updates. Our hosting, email, payment and delivery providers receive information needed for their respective functions. Paystack processes shop payments; optional saved payment methods use provider references rather than storing full card numbers or CVVs in the app or our WordPress database.
You can update contact information in My account. To request account deletion and deletion of associated personal information, use Settings → Request account deletion in the app, or email admin@jlitsolutions.co.za from your registered email address. Staff may verify ownership and explain any order, invoice, tax, security or dispute records that must be retained and the applicable retention period. This is a staff-handled request, not immediate cancellation of services or a refund. Instructions are also available at JL IT Solutions account deletion without installing the app.
